spi9 Terms & Conditions

Acceptance of These Terms

By registering an account or placing a bet on spi9, you confirm that you have read and agree to these Terms & Conditions in full. These terms form the complete agreement between you and the spi9 platform. If you do not agree with any part, please do not use the service.

These terms apply to all activities on the spi9 platform, including casino games, sports betting, bonuses, payments, and any future features added to the service.

Who Can Open an Account

To register with spi9 you must meet all of the following conditions at the time of sign-up and throughout your use of the platform:

• You are at least 18 years of age.
• You are accessing spi9 from a jurisdiction where online betting is permitted under your local laws.
• You are acting on your own behalf, not on behalf of another person or business.
• You are not a current employee, contractor, or close family member of an spi9 employee.
• You have not previously been excluded or banned from the spi9 platform.

spi9 reserves the right to ask for age or identity verification at any point. Accounts found to be held by individuals under 18 will be closed immediately and any funds may be forfeited.

Account Rules and Your Responsibilities

Each person may hold only one spi9 account. Duplicate accounts will be merged or closed, and bonuses obtained through duplicate registration will be void.

You are responsible for keeping your login credentials secure. Do not share your password with anyone. spi9 will not be liable for losses that result from unauthorised access caused by your failure to keep your account secure.

Account information

You must provide accurate details when registering — including your real name, date of birth, and mobile number. This information must match the identity documents you submit when requesting your first withdrawal. Providing false information is grounds for account closure.

Currency

All spi9 accounts operate in Bangladeshi Taka (৳ BDT). Deposits made via bKash, Nagad, Rocket, or Bank Transfer are credited in BDT. No currency conversion is applied.

Deposits, Payments and Currencies

spi9 accepts deposits through the following payment methods: bKash, Nagad, Rocket, and Bank Transfer. The minimum deposit amount is ৳150. Deposits are credited within 2 minutes in most cases.

spi9 does not charge deposit fees. However, your mobile banking provider may apply their own service charges. Check with your provider before transferring funds.

Withdrawals and Payout Timelines

The minimum withdrawal amount is ৳1,000 and the maximum daily withdrawal is ৳155,000. Withdrawals are typically processed within 13 minutes once approved. Your first withdrawal may take up to 2 hours while spi9 completes initial identity verification.

Withdrawals are paid to the same payment method used for your most recent deposit, where technically possible. spi9 may request supporting documents before releasing funds if there is any irregularity in account activity.

Bonus and Promotion Rules

spi9 offers a first-deposit welcome bonus of 165% up to ৳27,500, a daily reload bonus of 20%, and a daily cashback of 1.4%. Each promotion has specific terms; the key points are:

• All bonuses carry a wagering requirement of 21× the bonus amount before withdrawal.
• Bonus funds expire after 7 days from the date they are credited if the wagering requirement is not met.
• Only one active bonus can be used at a time. Claiming a new promotion while another is active will void the earlier bonus.
• spi9 reserves the right to modify or withdraw any promotion with reasonable notice.
• Bonuses are for personal use only. Using multiple accounts or coordinated play to exploit bonus terms is considered abuse and will result in account closure.
• The referral bonus of ৳125 per qualifying referral is paid to the referring account within 48 hours of the referred player completing their first qualifying deposit.

Fair Play and Prohibited Conduct

spi9 uses automated systems and manual reviews to monitor gameplay. The following activities are strictly prohibited and will lead to immediate account suspension and forfeiture of funds:

• Using bots, scripts, or automated software to play games or place bets.
• Exploiting software bugs or errors to gain an unfair advantage. Any winnings obtained this way are void.
• Collusion with other players in any card game or live table game, including Teen Patti and Blackjack.
• Placing opposing bets across multiple accounts to lock in a guaranteed profit (bonus arbitrage).
• Attempting to launder money through gaming activity.
• Providing false identity information or impersonating another person.

If spi9 suspects prohibited conduct, the platform may freeze your account pending investigation without prior notice.

Identity Verification Before Withdrawing

spi9 is required to verify your identity before processing your first withdrawal. This is a standard KYC (Know Your Customer) procedure. You will need to submit one of the following documents:

• National ID Card (NID)
• Passport
• Driving Licence

Documents are reviewed within 6 hours on business days. Submitting clear, legible scans or photos will speed up the process. Once verified, your account will not normally be asked for documents again unless there is a significant change in your activity pattern.

Suspending or Closing an Account

You can close your account

You may request account closure at any time by contacting spi9 Live Chat. Any genuine balance remaining after settling open bets will be returned to your registered payment method, provided KYC has been completed. Processing takes up to 5 business days.

spi9 can suspend your account

spi9 may suspend or permanently close an account if: you breach these terms, there is evidence of fraudulent activity, regulatory requirements demand it, or you request self-exclusion as part of the responsible gaming programme. In cases of fraud, remaining balances may be withheld pending investigation.

Platform Liability and Service Availability

spi9 makes reasonable efforts to keep the platform available around the clock, but does not guarantee uninterrupted access. Scheduled maintenance, network issues, or events beyond spi9's reasonable control may cause temporary downtime.

spi9 will not be liable for losses arising from internet connection failures on your side, delays caused by third-party payment providers, or changes in local law that affect your ability to use the service.

Bets already accepted and settled before a service interruption stand as final. Bets placed during a technical fault — including any that resulted from a displayed odds or payout error — may be voided at spi9's discretion.

Playing Within Your Limits

spi9 takes responsible gaming seriously. You can set deposit limits, bet limits, session time reminders, or request a cooling-off period by contacting Live Chat. Self-exclusion is also available and removes your ability to log in for the requested period.

If you feel your gambling is becoming a problem, please visit the Responsible Gaming page for guidance on external support resources available in Bangladesh.

You must be 18 or over to use spi9. 18+ · Play Responsibly.

When These Terms Change

spi9 may update these terms at any time. When a material change is made, registered users will be notified via the platform's internal messaging system at least 7 days before the change takes effect. Continuing to use spi9 after the effective date means you accept the updated terms.

You are responsible for reviewing the terms periodically. The "Last updated" date at the top of this page shows when the most recent revision was made.

Getting Help

If you have a question about these terms or your account, spi9 support is available 24/7 via Live Chat on the website and inside the spi9 app. Our team can help with account queries, payment questions, and bonus explanations. For any formal complaint, raise the issue in Live Chat and ask to escalate — the team will log it and respond within 24 hours.