Withdrawal Limits at a Glance
Before you request a payout, it helps to know exactly what the ceilings and floors are. spi9 keeps the minimum deliberately low so that casual players are not locked out.
- Minimum Withdrawal
- ৳1,000
- Daily Maximum
- ৳1,55,000
- Transfer Time
- ~13 min
First withdrawal takes longer. If this is your first payout on spi9, expect an extra wait of up to 2 hours while the team completes your KYC review. Every withdrawal after that processes at the standard ~13 minutes.
Why KYC Is Required Before You Withdraw
KYC (Know Your Customer) is the one-time identity check that spi9 must run before processing your first withdrawal. It confirms that the account belongs to you and that the payment method is in your name.
You only go through this process once. After your documents are approved, future withdrawals go straight to the transfer stage with no extra checks. Skipping KYC is not possible — the withdrawal button will stay inactive until verification is complete.
Complete KYC before your first withdrawal request. Submitting a withdrawal without verified documents will trigger an automatic hold. Get your documents ready now so there is no delay when you are ready to cash out.
Accepted KYC Documents
spi9 accepts any one of the following government-issued IDs. Pick whichever is in your name and is not expired.
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National ID Card (NID) The most widely used option in Bangladesh. Both the old laminated card and the smart NID card are accepted. Make sure the card is not expired and all four corners are visible in the photo.
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Passport Photograph the bio-data page — the page with your photo, name, date of birth, and passport number. Machine-readable zone must be legible.
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Driving Licence Both the front and back of the licence are required. The address on the licence does not need to match your current address.
Only one document type is needed. Do not send multiple documents unless support specifically asks for a second one.
How to Complete KYC — Step by Step
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1
Log in to spi9
Go to spi9-login and enter your username and password. You must be inside your account before you can access the verification section.
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2
Open Account Verification
Tap your profile icon in the top-right corner, then select "Verification" or "KYC" from the dropdown. You will see the current status of your account — Unverified, Pending, or Verified.
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3
Choose Your Document Type
Select one of the three accepted document types: National ID Card, Passport, or Driving Licence. The upload form adjusts based on what you pick.
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4
Upload Clear Photos
Take photos of the front (and back if required) of your document. See the photo requirements below before you shoot. Blurry or cropped images are the most common reason for KYC rejection.
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5
Wait for Review — Up to 6 Hours
The spi9 compliance team reviews submissions within 6 hours. You will receive a notification inside your account. Most reviews complete much faster during business hours.
Photo Requirements — What Gets Approved vs. Rejected
Poor image quality is the single most avoidable delay in KYC. These rules take 30 seconds to read and will save you hours.
| Requirement | Pass OK | Fail Rejected |
|---|---|---|
| Image quality | Sharp, all text readable | Blurry, low-resolution screenshot |
| Document edges | All four corners fully visible | Corners cropped or cut off |
| Lighting | Even, no shadows over text | Flash glare obscuring the photo |
| Document condition | Legible, not torn or defaced | Damaged, text obscured by tape |
| File format | JPG, PNG or PDF, under 5 MB | Scanned from photocopy only |
| Expiry date | Document valid on upload date | Expired ID or passport |
A photo taken in natural daylight with your phone camera at arm's length usually passes on the first try. Do not use a flatbed scanner photocopy — it is not accepted even if the image looks clear to you.
Submitting a Withdrawal Request
Once KYC is approved, withdrawals follow a simple three-minute process inside your account.
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1
Go to Cashier → Withdraw
From the main menu, open "Cashier" then tap "Withdraw". You will see your available balance and any pending wagering requirements if a bonus is active.
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2
Select a Payment Method
Choose bKash, Nagad, Rocket, or Bank Transfer. The method must match the one you used to deposit into spi9. Mismatched accounts will be rejected automatically.
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3
Enter the Amount and Your Mobile Number
Type the amount (minimum ৳1,000, maximum ৳1,55,000 per day). Enter the exact mobile wallet number registered to your account. Double-check before you confirm.
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4
Confirm and Track the Transfer
Tap "Confirm Withdrawal". The status changes to "Processing". You can track progress under "Transaction History". Standard transfers land in approximately 13 minutes.
spi9 Withdrawal Payment Methods
All four methods below are available for withdrawals. Transfer times are measured from when spi9 approves the request, not from when you submit it.
| Method | Min. Withdrawal | Daily Max | Transfer Time | Fee |
|---|---|---|---|---|
| bKash | ৳1,000 | ৳1,55,000 | ~13 minutes | Free |
| Nagad | ৳1,000 | ৳1,55,000 | ~13 minutes | Free |
| Rocket | ৳1,000 | ৳1,55,000 | ~13 minutes | Free |
| Bank Transfer | ৳1,000 | ৳1,55,000 | ~13 minutes | Free |
spi9 does not charge a withdrawal fee. Any deduction you see will be from your mobile wallet provider, not from spi9.
Why Withdrawals Get Rejected — and How to Fix Each One
A rejected withdrawal does not mean you lost the money. Your balance is returned and you can resubmit once the issue is resolved. Here are the most common reasons and the fix for each.
| Rejection Reason | What Happened | Fix |
|---|---|---|
| KYC Pending | Documents not yet verified | Complete KYC first. See the steps above. |
| Wagering Incomplete | Active bonus still has wagering requirements (21×) remaining | Play through the remaining wagering or forfeit the bonus in account settings, then resubmit. |
| Mismatched Account | Withdrawal mobile number does not match your deposit method | Use the same bKash/Nagad number you deposited with, or contact live chat to update your method. |
| Below Minimum | Amount is under ৳1,000 | Accumulate at least ৳1,000 in your spi9 balance before withdrawing. |
| Daily Limit Reached | You already withdrew ৳1,55,000 today | Wait until midnight (UTC+06) for the limit to reset, then resubmit. |
| Manual Review | Large or unusual transaction flagged for compliance check | Wait for the review. First-time large withdrawals take up to 2 hours. No action needed from you. |
Your Documents Stay Confidential
Your KYC documents are used only to confirm your identity. spi9 stores them on encrypted servers and does not share them with third-party advertisers or data brokers.
The compliance team that reviews your ID is bound by internal data-handling policies. Once your account is verified, your documents are archived and not re-examined unless a specific compliance event triggers a review.
If you want to know exactly what data spi9 holds on your account, or if you want to request deletion after closing your account, reach out through the live chat. All data requests are handled within the timeframe required by applicable policy.