spi9 Responsible Gaming Policy

Contents

1. Our Commitment
2. Age Policy
3. Recognising a Problem
4. Player Tools
5. Self-Exclusion
6. Cooling-Off Period
7. Deposit Limits
8. Reality Checks
9. Protecting Minors
10. External Support
11. Questions & Answers

Our Commitment to Safe Play

spi9 believes gambling should be entertainment, not a way to earn a living or escape financial stress. We have built practical tools directly into the platform so that every player in Bangladesh can stay in control of how much time and money they spend.

Our responsible gaming programme is not just a page on the website. It is embedded in account settings, deposit flows, and support workflows. Every member of the spi9 support team is trained to handle responsible gaming requests promptly and without judgment.

Age Verification Policy

You must be at least 18 years old to open a spi9 account and to play or place bets. This rule has no exceptions.

spi9 verifies age as part of the KYC process. Before your first withdrawal, you will need to submit one of the following documents:

• National ID Card (NID)
• Passport
• Driving Licence

Documents are reviewed within 6 hours on average. If a player is found to be under 18, the account is closed immediately, and any remaining balance may be withheld subject to legal review.

Recognising When Gambling Becomes a Problem

Problem gambling can develop gradually. Many players do not notice the shift until it has already affected their finances, relationships, or mental health. The signs below are not a diagnosis, but they are worth taking seriously.

Player Tools at a Glance

The table below summarises every responsible gaming tool available on spi9, where to find it, and how quickly it takes effect.

How to Self-Exclude

Self-exclusion is the strongest tool available. Once applied, you will not be able to log in, deposit, or receive promotional materials for the duration you choose. spi9 offers both temporary self-exclusion (minimum 6 months) and permanent self-exclusion.

• 1 Open Live Chat from any page on spi9.xyz. Agents are available around the clock.
• 2 Tell the agent you want to self-exclude and specify whether you want a fixed period or permanent closure.
• 3 The agent will ask you to confirm your identity (account email and registered mobile number).
• 4 Exclusion is applied within 24 hours. You will receive a confirmation message once it is active.
• 5 During permanent exclusion, any remaining balance is held securely. Contact support after the exclusion period to arrange withdrawal.

If you are under a self-exclusion and manage to log in due to a technical error, stop playing immediately and report the issue to Live Chat. Any winnings accumulated during an active self-exclusion period are not eligible for withdrawal.

Taking a Break with a Cooling-Off Period

A cooling-off period is a short pause — useful if you feel you have been playing too frequently but are not ready for a longer exclusion. During the cooling-off window, your account is suspended for deposits and gameplay. Your balance is preserved and withdrawals remain open.

Available durations: 1 day · 3 days · 7 days · 30 days. You can request a cooling-off via Account Settings or by messaging Live Chat. The pause begins immediately. It cannot be lifted early once confirmed.

Setting and Changing Deposit Limits

A deposit limit sets a ceiling on how much you can add to your spi9 account in a given time window. You can set limits per day, per week, or per calendar month — or all three at once.

Decreasing a limit

Reductions take effect immediately after you save the change. There is no waiting period. The lower limit applies from the next attempted deposit.

Increasing a limit

For player protection, increases do not apply straight away. There is a mandatory 24-hour review window before a higher limit becomes active. This gives you time to reconsider.

The minimum deposit at spi9 is ৳150. Deposit limits cannot be set below this threshold. There is no upper cap imposed by spi9 on the limit amount — you set whatever figure works for your budget.

Reality Check Reminders

A reality check is a brief on-screen notification that appears while you are playing. It shows how long you have been in the current session and how much you have spent or won. You choose the interval: every 30 minutes, every hour, or every two hours.

When the reminder appears, you have two options: continue playing, or end the session immediately. The check is informational — it does not force you to stop. But many players find that a simple pause to see the numbers is enough to make a more considered decision about whether to carry on.

Keeping Minors Away from Gambling

spi9 does not knowingly allow anyone under 18 to hold an account. Beyond age verification on registration, we strongly encourage account holders to take the following precautions at home:

• Never share your spi9 login credentials with anyone, including family members.
• Log out fully after each session on shared devices such as family phones or tablets.
• Enable device-level parental controls on any device that minors use — this applies to Android phones used to run the spi9 app.
• Do not leave the spi9 app open and unlocked on a device that a child can access.

If you suspect a minor has gained access to a spi9 account, contact Live Chat immediately. The account will be suspended while the matter is reviewed.

External Support and Helplines

spi9 support agents can apply account restrictions, but they are not counsellors. If you or someone you know is struggling with gambling-related harm, reaching out to an independent organisation can make a real difference.

None of these services charge a fee. Seeking help is a sign of self-awareness, not weakness.

Questions & Answers

Can I set a deposit limit before I make my first deposit?

Yes. You can configure deposit limits from Account Settings immediately after registering, before you add any funds. Setting a limit early is a good habit and has no effect on bonuses or gameplay — it simply caps how much you can deposit in the chosen period.

What happens to my balance if I self-exclude?

Your balance is held securely in your account during the exclusion period. You cannot access it while the exclusion is active, but it does not disappear. Once the exclusion period ends — or, in the case of permanent exclusion, after a formal review — you can contact support to process a withdrawal. The minimum withdrawal amount is ৳1,000.

Can I increase my deposit limit straight away?

No. Increases to deposit limits require a mandatory 24-hour waiting period. This is intentional. If you are considering raising a limit while in an active session, wait until tomorrow and see if the impulse is still there. Reductions, by contrast, apply immediately.

What if I forget I self-excluded and try to register a new account?

spi9 blocks new registrations using the same name, NID number, mobile number, or payment method associated with a self-excluded account. If you attempt to open a second account during an active exclusion and succeed due to a system error, you must stop playing and contact support. Winnings accumulated under those circumstances are not payable.

My family member has a gambling problem. Can I ask spi9 to close their account?

Third parties cannot close another person's account directly — this is to protect account holder privacy. However, spi9's support team can advise you on how to encourage your family member to use the available tools. You can also suggest they contact an external organisation such as Gamblers Anonymous or GamCare for independent support.

Is there a limit on how many times I can use the cooling-off feature?

No. You can request a cooling-off period as many times as you need. Each period must complete before you can start a new one, and each confirmed pause is final — it cannot be lifted early. If you find yourself requesting cooling-off periods repeatedly in short succession, that is a signal worth paying attention to. Consider speaking to a support agent about longer-term options such as a loss limit or self-exclusion.