spi9 — Frequently Asked Questions

spi9 is open to players who are 18 or older and located in Bangladesh. You must register with your own name and phone number. Players under 18 are not permitted to create an account or place any bet. spi9 checks age during KYC verification before your first withdrawal.

No. spi9 permits one account per person, per household, and per device. If you open a second account — intentionally or not — both accounts may be suspended and any balance forfeited. If you think you already have an old account, contact live chat before registering again.

On the spi9 login page, tap "Forgot password?". Enter the mobile number linked to your account. You will receive a one-time code via SMS within about 60 seconds. Enter the code, set a new password of at least 8 characters, and log in. If your number has changed, contact live chat with your NID for identity confirmation.

The minimum single deposit at spi9 is ৳150. There is no maximum cap on deposits. For a first deposit that qualifies for the welcome bonus, you will want to deposit enough to make the bonus worthwhile — the bonus matches your deposit at 165%, up to a cap of ৳27,500 in bonus funds.

Wait up to 5 minutes, as occasional mobile-network delays happen. If the balance still has not updated, open live chat and share: your bKash transaction ID, the amount, and the time of transfer. The support team will reconcile the payment and credit your account manually, usually within 15 minutes.

No. spi9 requires that the mobile banking account you deposit from is registered in your own name. Deposits from third-party accounts are flagged by the payment system and will be returned. This policy protects players from fraud and ensures withdrawals can be processed back to the same account.

Your first withdrawal requires a one-time KYC check. Once you submit your NID (or passport or driving licence), the team reviews it within 6 hours. After approval, the actual transfer to your bKash or Nagad account completes in around 13 minutes. Subsequent withdrawals skip the document check and go straight to processing.

A rejected withdrawal is returned to your spi9 wallet balance immediately. Common reasons include: the receiving account name does not match your registered name, your KYC documents were unclear, or there is an active bonus wagering requirement you have not yet met. The rejection notice in your account will state the reason. Fix the issue and resubmit.

When you make your first deposit at spi9, your account is credited with a bonus equal to 165% of the deposit amount, up to a maximum of ৳27,500. For example, a ৳5,000 deposit gives you ৳8,250 in bonus funds. You must wager the bonus amount 21 times before it converts to real money. The 7-day clock starts when the bonus lands in your account.

spi9 automatically calculates 1.4% cashback on your net losses each day. It is credited to your account the following morning without you needing to request it. The cashback amount is withdrawable without a wagering requirement, making it a straightforward daily safety net rather than a bonus with conditions attached.

Each friend you refer who successfully registers and makes their first qualifying deposit earns you a ৳125 referral bonus. Your friend must use your referral link or code during registration. The bonus is credited to your wallet once their first deposit clears. There is no cap on how many friends you can refer.

Games supplied by certified providers like Evolution, Pragmatic Play, and Playtech use independently audited random number generators (RNGs). RTP percentages shown on each game page reflect third-party testing results. Crash and instant-win games from Spribe use publicly verifiable cryptographic seeds so you can confirm each round's outcome independently.

Yes. The spi9 website is fully responsive and runs in any modern mobile browser without installation. All game categories — slots, live tables, cricket betting — load directly in-browser. If you prefer a native experience with push notifications and faster load times, the spi9 app is available as a free APK download at spi9-app.

The APK hosted on spi9.xyz is the official build. Before installing, go to your Android settings and enable "Install from unknown sources" for your browser. Once installed, you can disable that setting again. The file is 45 MB and does not request unusual device permissions. If you downloaded an APK from any other site, delete it — only use the link at /spi9-app/.

Live chat agents are available 24 hours a day, 7 days a week. During peak evening hours (match nights, weekends) there may be a short queue. Average first-response time is under 2 minutes. For complex account issues such as disputed withdrawals, expect a full resolution within 24 hours after the agent opens a ticket on your behalf.

Log in to spi9, go to Account Settings → Responsible Gaming, and choose a daily, weekly, or monthly deposit ceiling. The limit takes effect immediately. Increasing an existing limit requires a 7-day cooling-off period before it applies — this delay is built in to prevent impulsive increases. Decreasing a limit, however, applies straight away.

Permanent self-exclusion closes your account and blocks re-registration using the same mobile number and NID. Any real-money balance at the time of exclusion will be refunded to your bKash or Nagad account. Bonus balances are forfeited. The exclusion cannot be reversed — if you need a break without permanent closure, use the temporary suspension option instead.